Privacy Policy

Privacy Policy

At Elements of Nature Safaris, protecting your personal information is one of our highest priorities. We value your trust and want you to understand how we collect, use, store, and protect your personal information.

If you have any questions or need clarification regarding this Privacy Policy, please contact us at info@elementsofnaturesafaris.com.

What Is Personal Information?

Personal information refers to any information that can be used to identify you as an individual. This may include, but is not limited to:

Full name
Address and country of residence
Email address and phone number
Passport details
Health and medical information
Travel preferences and itineraries
Emergency contact details
Payment and insurance information
How Do We Collect Personal Information?

There are several ways through which we may receive your personal information. This includes information you provide directly when communicating with our team through:

Phone calls
Emails
Website contact forms
Live chat
Social media platforms
Other digital or traditional communication channels

We may also receive personal information from trusted third parties, including travel agents, booking platforms, insurance providers, and individuals making reservations on behalf of other travelers.

Booking Your Travel With Elements of Nature Safaris

When you book a safari, trekking experience, or any travel service with Elements of Nature Safaris, either directly or through our trusted partners, you agree that we may collect, use, and share necessary information with service providers involved in arranging your trip.

This information may include:

Passport details (name, age, nationality, passport number)
Country of residence
Email address and phone number
Emergency contact information
Travel insurance details
Medical and health information
Dietary requirements and meal preferences
Accommodation and itinerary details
Payment information

Some of our adventures involve trusted third-party providers, such as hotels, lodges, camps, transportation companies, and activity providers. To ensure your journey runs smoothly, we may need to share relevant information with these partners.

For example, accommodation providers may require dietary or health-related information to provide safe and personalized services. These partners are only permitted to use your information for purposes related to delivering your booked travel experience.

By booking with Elements of Nature Safaris, you agree to these necessary disclosures.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Creating personalized travel experiences based on your interests and preferences
Providing information about our safari packages and travel services
Offering customer support and responding to inquiries
Ensuring your safety and comfort during your adventure
Managing business operations such as accounting and administration
Meeting legal and regulatory requirements in Tanzania and other countries where we operate
Booking Through a Travel Agency

If you arrange your trip with Elements of Nature Safaris through one of our trusted travel partners or agencies, we may receive your personal information directly from them to process and manage your booking.

Booking on Behalf of Other Travelers

If you make a booking on behalf of another person, such as a family member, friend, or travel companion, you are responsible for ensuring that they are aware of this Privacy Policy and our terms and conditions.

Marketing Partners

Elements of Nature Safaris works with selected partners who assist us with marketing, travel promotion, and improving our services.

For marketing purposes, we may share general, non-identifiable customer information to help us better understand traveler interests and improve our advertising. We never share information that can personally identify our customers without permission.

Reviews and Testimonials

If you submit a review or testimonial about your experience with Elements of Nature Safaris, we may publish it on our website or marketing platforms along with your name, unless you choose to use an alternative name or nickname.

Personal Information of EU and UK Travelers

For travelers from the European Union and the United Kingdom, your personal information is handled with strict confidentiality and stored securely.

In some situations, your information may need to be shared with travel service providers outside the European Economic Area to arrange your safari, accommodation, transportation, or other travel experiences.

Disclosure Required by Law

Elements of Nature Safaris may disclose personal information when required by applicable laws, legal processes, court orders, or official investigations.

We may also disclose information when necessary to protect our company, customers, property, or prevent potential harm.

Medical and Health Information

Your health and medical information may be shared with relevant medical professionals when necessary to protect your safety during your safari or trekking experience.

We do not share medical information with third parties unless it is necessary for your safety or required by law.

Providing medical information is optional; however, we strongly recommend sharing important health details to help us provide a safe and enjoyable experience.

Job Applications

If you apply for employment with Elements of Nature Safaris, we may collect and process your personal information to evaluate your suitability for the position.

If you are hired, your information will be securely stored according to our internal human resource procedures.

Protecting Your Personal Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.

Access to customer information is limited to authorized team members who require it to manage bookings and provide travel services.

We regularly review our website security systems and take reasonable steps to prevent security risks.

We only keep personal information for as long as necessary to provide our services and meet legal obligations.

Personal Information of Minors

Elements of Nature Safaris does not knowingly collect personal information from children under the age of 18 without appropriate parental or guardian consent.

Financial Information

Any financial information provided during booking, including payment details, is protected using secure encryption technology.

We do not store sensitive payment information such as credit card security codes.

No Sale of Customer Information

Elements of Nature Safaris does not sell, rent, or trade customer information with third parties.

Personal information is only shared when necessary to provide services, comply with legal requirements, or as explained in this Privacy Policy.

Photography and Video

During your safari experience, photographs or videos may occasionally be taken by our guides, professional photographers, or fellow travelers.

Our photographers are encouraged to request permission before taking personal photographs. If you prefer not to appear in photographs or videos, please inform your guide or photographer.

If promotional photography is planned for our website, brochures, or marketing materials, we will request your permission before using your images.

Sharing Personal Information With Third Parties

When sharing personal information with trusted service providers, we ensure that appropriate confidentiality and privacy standards are followed.

Our partners are selected based on their commitment to protecting customer information and maintaining professional privacy standards.

Your Rights Regarding Personal Information

You have control over the personal information you provide to us. Depending on applicable laws, you may have the right to:

Request corrections or updates to your personal information
Request access to the information we hold about you
Ask us to stop using your personal information
Request deletion of your personal information where applicable
Withdraw consent previously provided for processing your information

We will review and respond to your requests while considering legal and operational requirements.

Additional Rights Under GDPR

For travelers within the European Economic Area (EEA), you may also have additional rights, including:

Withdrawing consent for marketing communications
Requesting restrictions on how your personal data is processed
Requesting transfer of your personal information to you or another authorized party